Refund and Cancellation Policy
Last updated: 2 November 2026
This policy explains when you can get a refund for a 25X Academy program, how to ask for one, and how long it takes. It’s part of our Terms of Service. Please read it before you pay. Every checkout page links here.
25X Academy is a brand of JOHN V J VENTURES, D1, Dev Apts, 68, 2nd Main Road, Gandhi Nagar, Adyar, Chennai 600020, Tamil Nadu. Email: hi@25xacademy.com. Phone: +91 98402 14894.
1. The short version
| Program | Refund |
|---|---|
| 3-Day Business Tools Workshop (₹99) | Not refundable once your seat is confirmed, except for the cases in section 3 |
| BuildAlong Hub: Builder | Full refund if you ask within 7 days of payment and before your second live session. After that, not refundable, except for the cases in section 3 |
| BuildAlong Hub: Diamond Lifetime | Same as Builder: full refund within 7 days of payment and before your second live session |
| Startup Intensive | As set out in your written agreement |
| Corporate training, keynotes, custom work | As set out in the proposal or agreement |
Approved refunds are always the full amount you paid. We don’t deduct gateway or processing fees.
2. Why most programs aren’t refundable after they start
Our programs are live and digital. Once you’ve joined the sessions, received the materials and prompts, or entered the community, we can’t take that back. So we don’t offer refunds for:
- changing your mind after the refund window,
- missing live sessions for personal reasons, or not using the materials,
- not getting a particular result (see “No guaranteed results” in our Terms),
- not having a suitable laptop, internet connection or software,
- a price being different before or after you bought.
If you can’t attend a ₹99 workshop batch, write to us before Day 1 and we’ll try to move you to a later batch. This depends on availability.
3. When you always get a full refund
Whatever the program, we refund in full if:
- You were charged twice for the same program, or charged the wrong amount.
- We cancel a program and you don’t want, or can’t attend, the new date or alternative we offer.
- We fail to give you access to what you paid for, and don’t fix it within 7 days of you telling us.
- What we deliver is materially different from what the program page promised, and we can’t put it right within a reasonable time.
- The law, a Consumer Commission or another authority requires a refund.
There is no short deadline for these. Please tell us as soon as you notice.
4. How to ask for a refund
Email hi@25xacademy.com from the email address you bought with, and include:
- your name and phone number,
- the program name and date of purchase,
- the payment or order ID (from your confirmation email or invoice),
- the reason, with screenshots if it’s a payment or access problem.
5. What happens next
| Step | Timing |
|---|---|
| We acknowledge your request | Within 48 hours |
| We tell you our decision | Within 7 working days. If we need more information, we’ll ask |
| If approved, we start the refund | Within 7 working days of the decision, and in any case within 30 days of your request |
| The money reaches you | Usually 5 to 10 working days after we start the refund, depending on your bank, card or UPI app |
Refunds go back to the payment method you used. For GST purposes, we issue a credit note against your invoice.
6. Instalments
If you’re on an instalment plan and your refund is approved, we refund all instalments you’ve paid and cancel the rest. If you stop using a program outside the refund window, the remaining instalments are still due, as agreed at checkout.
7. After a refund
When a refund is made, your access to that program’s sessions, community, recordings and bonuses ends, and you agree to stop using its materials. Tools you built yourself remain yours.
8. Chargebacks
Please contact us before raising a dispute with your bank. Most problems are fixed fastest by email. If a chargeback is raised, we may pause access to that program until it’s resolved, and we may share proof of your purchase and access with the payment provider.
9. Complaints
If you’re unhappy with how we handled your request, contact our Grievance Officer:
V John Jayakumar, hi@25xacademy.com, +91 98402 14894, D1, Dev Apts, 68, 2nd Main Road, Gandhi Nagar, Adyar, Chennai 600020, Tamil Nadu.
We acknowledge complaints within 48 hours and resolve them within one month. You can also approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or a Consumer Commission. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.
This policy is governed by the laws of India.